As a result of a couple of issues last week, some of our users have been getting told that they cannot login to their account, or that their password is wrong.

It is actually a culmination of a few problems with similar symptoms, so we have a few solutions to try:

1. Cookie issue - The server rejected everyone with cookies older than the current session, so repeated attempts to login would eventually cause the browser to request a new session cookie and the user can login.

2. Password failure (email registered) - Sometimes the browser doesn't accept the credentials, even after the session is updated, so the user submits a password reset, which then fixes the problem.

3. Password failure (no email registered) - Same as above, but the user doesn't have an email associated with their account. An admin is the only one who can reset it at this point, and they must wait for them. You can contact an admin via the Contact Us page, under website issues.

4. Complete password failure - A small percentage of all these problems are not resolved, even when the user resets their own password. An admin is the only one who can reset it at this point, and they must wait for them.

We apologize for these problems. This is being caused by a number of small issues that all stopped communicating with each other, and our developers have been hard at work troubleshooting every issue that came up. Your reports were very helpful (except for those who just sent an email with "I can't login" in the subject line and nothing in the body. Not so helpful... ).

Things like this happen, and we appreciate your patience and understand as we work on this. The problem has long been resolved, but there is nothing we can do to mass-repair all the password issues. We will handle them as they come in, just don't wait for it to magically fix itself, let us know if you cannot get in.

Thank you!

Just a quick notice, write me if you have trouble, not EDF.

Edit: If you write us, please include your Account name, we can't help you if we do not know which account belongs to you.

Edit Edit: If you don't wish to wait to write in here, throw us an email at mailto:[email protected].

God damn it, Obama.

Anyway, a password reset worked fine for me. Although, I tried to log in like 20 times consecutively before I actually sent a message. Maybe the news feed should be changed to include something like "If you can't log in after 10 times, try resetting your password"?

I did that 16 hours ago, don't ask me why that never showed up.

Weird. It looks like EFD's news update shows up in the News, Pools, and Notes tabs. It's just Tony's update everywhere else.

Funny enough i've had no issues at all :/

I thought this was going to say "Can't login to your account? Tough luck. We can!"

Leaving that aside, I've had no problems either.

Yeah, I haven't had any issues, myself. All good on my end! You admins are doing a great job improving the site, and that's why I love it here.

Had to get a reset. But the Admin got back to me in less then 5 minutes and got it resolved! Thanks a lot guys!

I'm not sure how fast mine was, but as soon as I had a chance to come back to my computer mine was reset too. Thank you guys! :)

Luminis_Mora said:
I'm not sure how fast mine was, but as soon as I had a chance to come back to my computer mine was reset too. Thank you guys! :)

I'm glad people are getting sorted out. Admin NotMeNotYou is hard at work trying to get to everyone as fast as possible, so I just wanted to give him a shoutout as well.

In that note, the dev team are still tracking these issues. Please continue to email the website issues contact if you encounter this problem.

Admin NotMeNotYou is hard at work trying to get to everyone as fast as possible

He is doing very well at that! 18 minute turnaround, very nice.

NotMeNotYou said:
Just a quick notice, write me if you have trouble, not EDF.

Edit: If you write us, please include your Account name, we can't help you if we do not know which account belongs to you.

Hey, I've been having problems with my main account too (GayLordGobbleCoque) and neither clearing cookies or resetting my password through email has worked, so I'm certain it's a complete password failure. I'm sure you already have access to my password, but if not let me know and thanks for any help in advance

bob45 said:
Hey, I've been having problems with my main account too (GayLordGobbleCoque) and neither clearing cookies or resetting my password through email has worked, so I'm certain it's a complete password failure. I'm sure you already have access to my password, but if not let me know and thanks for any help in advance

I've sent you a dmail with your new Password.

I cannot login to my original account "Lakos" i did not had an email registered, if it helps at all password is same as this account.

lakas said:
I cannot login to my original account "Lakos" i did not had an email registered, if it helps at all password is same as this account.

I have sent you further instructions

Rainbow_Dash said:
I have sent you further instructions

I see i did not remember to have an email set actually any way to send me which is it? thx for help anyhow.

Rainbow_Dash said:
I have sent you further instructions

Nevermind i remembered it thx for help again.

lakos said:
Nevermind i remembered it thx for help again.

sure thing

Okay, my original name is danieltiger.
I would like to get my login back, please.
It's not funny, man. I want my favorites back.

IwantmynamebakdamnU said:
Okay, my original name is danieltiger.
I would like to get my login back, please.
It's not funny, man. I want my favorites back.

I've sent you a dmail.

Send all password reset requests to [email protected], or dmail NotMeNotYou.

If you have any questions, please let me know :)

I don't normally use more than one account on one website, but as my main account (darklighteryphon) isn't working I have no choice. I've been trying to get into my main account for almost a week but it keeps saying it's wrong and I can't Password failure it myself.

darklighteryphonTWO said:
I don't normally use more than one account on one website, but as my main account (darklighteryphon) isn't working I have no choice. I've been trying to get into my main account for almost a week but it keeps saying it's wrong and I can't Password failure it myself.

Seems like something screwed up passwords. If you set an email to your older account, you can request a password reset here or by contacting the mentioned admins. Listed here for easyness (in no particular order):

• EDFDarkAngel1 (PM)

NotMeNotYou (PM)
Rainbow Dash (PM)

Xch3l said:
Seems like something screwed up passwords. If you set an email to your older account, you can request a password reset here or by contacting the mentioned admins. Listed here for easyness (in no particular order):

• EDFDarkAngel1 (PM)

NotMeNotYou (PM)
Rainbow Dash (PM)

The ideal method is to contact Dragonfruit at [email protected].

This is to help us track these issues and identify trends. If you wish, you may PM NotMeNotYou, or myself, as we are the ones actively tracking the issue.

EDFDarkAngel1 said:
The ideal method is to contact Dragonfruit at [email protected].

This is to help us track these issues and identify trends. If you wish, you may PM NotMeNotYou, or myself, as we are the ones actively tracking the issue.

That too. But really, what caused this? I had to reset my password (which at the moment I can't remember right now but I'll get to it later after a few tries) a week ago, fortunately I had an email set. There isn't a pattern or something that leads to the problem.

Xch3l said:
That too. But really, what caused this? I had to reset my password (which at the moment I can't remember right now but I'll get to it later after a few tries) a week ago, fortunately I had an email set. There isn't a pattern or something that leads to the problem.

We had a serious database issue a few weeks ago that compromised a part of the server where accounts were stored. Repairs were put in before any other harm was done, but since we don't store passwords, that information was lost. It wasn't everyone, some people were unaffected.

Xch3l said:
Seems like something screwed up passwords. If you set an email to your older account, you can request a password reset here or by contacting the mentioned admins. Listed here for easyness (in no particular order):

• EDFDarkAngel1 (PM)

NotMeNotYou (PM)
Rainbow Dash (PM)

Thanks for the help, but what do I do if I don't have a email address on it main account.

darklighteryphonTWO said:
Thanks for the help, but what do I do if I don't have a email address on it main account.

We currently can't help you, you have entered an invalid email into your account (you forgot the @ in the email address) and that breaks the reset form, we are trying to solve this problem but the fix is not done yet.

NotMeNotYou said:
We currently can't help you, you have entered an invalid email into your account (you forgot the @ in the email address) and that breaks the reset form, we are trying to solve this problem but the fix is not done yet.

Okay thank you for letting me know this.

EDFDarkAngel1 said:
We had a serious database issue a few weeks ago that compromised a part of the server where accounts were stored. Repairs were put in before any other harm was done, but since we don't store passwords, that information was lost. It wasn't everyone, some people were unaffected.

okay Thank you for letting me know this, I can wait.

Thanks for the help.

NotMeNotYou said:
Just a quick notice, write me if you have trouble, not EDF.

Edit: If you write us, please include your Account name, we can't help you if we do not know which account belongs to you.

could you fix my account I had to create a new one since I couldn't post to replies and the contact links didn't work the account is kitsune118 and I don't have a email saved in there since its optional

kitsune119 said:
could you fix my account I had to create a new one since I couldn't post to replies and the contact links didn't work the account is kitsune118 and I don't have a email saved in there since its optional

You've got mail.

I really need some help for getting back into my original panzer_hyou account. Nothing is working for me :'( Halp plox.

Hi I didn't listen to the advice when we were told to put in an Email address and can't log into my original account of Witch-Hunter-Danno, can some one help me?

TheSecondPanzer_Hyou said:
I really need some help for getting back into my original panzer_hyou account. Nothing is working for me :'( Halp plox.

Witch-Hunter-Danno-2 said:
Hi I didn't listen to the advice when we were told to put in an Email address and can't log into my original account of Witch-Hunter-Danno, can some one help me?

Ya'all got mail.

NotMeNotYou said:
Ya'all got mail.

Thank you for your help!

Hi, I'm kiwipotato but I didn't use an email bcoz I can't use my email for here because I would die if anyone here got my real email. And I can't login to my original account!!!! Is there a way to gain access to my original account without showing an admin my email?

Can someone help plsssss

Create a free email from Gmail, Yahoo, or Hotmail, and only use it for e621. Don't forgot the password to it, so if you end up needing access to it, you can get it without any problem!

Once you have that, you'll be able to reset your e621 password without having to contact an admin!

EDFDarkAngel1 said:
Create a free email from Gmail, Yahoo, or Hotmail, and only use it for e621. Don't forgot the password to it, so if you end up needing access to it, you can get it without any problem!

Once you have that, you'll be able to reset your e621 password without having to contact an admin!

Thanks you for the response, but that sounds like too much. I think I'll just use my personal email and take the risk....

Hello! I am fireforce12 and i cant log in to my account. I always use th be same password but it denied my log in, i tried reseting my password then they said my e-mail was not used on this site. Can you please help me!!! :(

I can't get into my original account at all, I have a registered email account and I've requested a reset several times now but I never received an email at all I don't have the site blocked and nothing has even shown up in my junk mail. I've already reset my cookies for the site but it's still not working, I had to make a Yahoo email (I LOATH Yahoo email) and register a new account and then wait three days just to log on and ask for assistance. Please help!! My original account was VirgoInChains and my email for it was [email protected].

Protip: If you're forced to make a new account, you can dmail an admin right away on that account instead of waiting to post on the forums.

Hello im foxfire99 and I cant log into my account. Don't have a email address for my main account and password keeps saying error. Please help me get it back has all my favs and stuff.

This has never happened to me before, I have had to log into my account plenty of times and my password works until now. I haven't changed my password for my account or email, I don't know why I can log into my main. I have tried resets and nothing works, and I had to make a 2nd account just to type this and had to wait 3 days. Anyway my main account is PartyMaster and I think my email for that was [email protected]
If anyone can help, I would appreciate it.

Protip #2: If you use several browsers or log in with your smartphone (Android, iSomething, etc) and use the same account, you can change/reset your password from there.

Thanks you for your assistance, I got my account back. :D

PartyMaster said:
Thanks you for your assistance, I got my account back. :D

lol, your avatar practically says "haha! you could'nt hold me out! I got in anyway!!"

Fast and helpful response in reopening my account. Thanks Admins! You guys are wizards.

Wow, you guys responded to this surprisingly fast! Thanks a bunch for helpin' with the problem.

Got a problem. I have been blessed that firefox has kept me logged in to the website however, I have been trying to switch over to chrome and when I tried to login on that browser, I was informed that my password was wrong(it wasn't), so after a bit I put in for a password reset but three reset requests down the road and nothings come to my email. I don't know how long this will last until firefox logs me out and I have no access to the account at all.

Dumoras said:
Got a problem. I have been blessed that firefox has kept me logged in to the website however, I have been trying to switch over to chrome and when I tried to login on that browser, I was informed that my password was wrong(it wasn't), so after a bit I put in for a password reset but three reset requests down the road and nothings come to my email. I don't know how long this will last until firefox logs me out and I have no access to the account at all.

You've got mail.

Praise Raptor Jesus it worked. Thank you.

I have the same problem, I need to recover my main account (Gystan) but when I try using the password reset I never get the email, please help :c.

Gyst said:
I have the same problem, I need to recover my main account (Gystan) but when I try using the password reset I never get the email, please help :c.

I just checked the logs, and there are no recent mail failures to your e-mail address. Check your spam or trash folder, make sure it didn't get misplaced. Otherwise, e-mail us at [email protected] and we can sort you out.

Hi,

my name account is bobol32 :
https://e621.net/user/show/111771

I think that's the problem :

-Password failure (no email registered) - Same as above, but the user doesn't have an email associated with their account. An admin is the only one who can reset it at this point, and they must wait for them. You can contact an admin via the Contact Us page, under website issues.

thank you

bobol33 said:
Hi,

my name account is bobol32 :
https://e621.net/user/show/111771

I think that's the problem :

-Password failure (no email registered) - Same as above, but the user doesn't have an email associated with their account. An admin is the only one who can reset it at this point, and they must wait for them. You can contact an admin via the Contact Us page, under website issues.

thank you

I can't help you if I can't send an email to you, write me at [email protected] so that I can give you a new password.

I can't log in from google chrome (using firefox now) i get this error Error: Invalid auth token! If you came here from another site, you were probably just subject to a cross-site request forgery attack!

RioluKid said:
I can't log in from google chrome (using firefox now) i get this error Error: Invalid auth token! If you came here from another site, you were probably just subject to a cross-site request forgery attack!

At first I confirmed the issue in Chrome, but I refreshed the page a couple of times and it fixed itself.

okay, i just dropped by to say thanks for the fix on resetting the password. I was like "what the heck, I only have like 3 passwords that i use." Anyone else with me on that password thing?

My laptop (thankfully) remembers my login here, but I'm trying to log in on my desktop and getting nowhere. It doesn't recognise my password and two password reset attempts did not get sent out to my email address. (I am trying to log into this username, with roaming enabled.)

Bongani said:
My laptop (thankfully) remembers my login here, but I'm trying to log in on my desktop and getting nowhere. It doesn't recognise my password and two password reset attempts did not get sent out to my email address. (I am trying to log into this username, with roaming enabled.)

Check your email.

NotMeNotYou said:
Check your email.

Danke, chummer. :)

edfdarkangel1 said:
As a result of a couple of issues last week, some of our users have been getting told that they cannot login to their account, or that their password is wrong.

It is actually a culmination of a few problems with similar symptoms, so we have a few solutions to try:

1. Cookie issue - The server rejected everyone with cookies older than the current session, so repeated attempts to login would eventually cause the browser to request a new session cookie and the user can login.

2. Password failure (email registered) - Sometimes the browser doesn't accept the credentials, even after the session is updated, so the user submits a password reset, which then fixes the problem.

3. Password failure (no email registered) - Same as above, but the user doesn't have an email associated with their account. An admin is the only one who can reset it at this point, and they must wait for them. You can contact an admin via the Contact Us page, under website issues.

4. Complete password failure - A small percentage of all these problems are not resolved, even when the user resets their own password. An admin is the only one who can reset it at this point, and they must wait for them.

We apologize for these problems. This is being caused by a number of small issues that all stopped communicating with each other, and our developers have been hard at work troubleshooting every issue that came up. Your reports were very helpful (except for those who just sent an email with "I can't login" in the subject line and nothing in the body. Not so helpful... ).

Things like this happen, and we appreciate your patience and understand as we work on this. The problem has long been resolved, but there is nothing we can do to mass-repair all the password issues. We will handle them as they come in, just don't wait for it to magically fix itself, let us know if you cannot get in.

Thank you!

I am wanting to delete my account but I can't seem to remember my password. Is there any way I could recover it? My user is WolfWind.