@French_Fried: The customer isn't always right. Managers who give them the refund make the whole situation worse by rewarding bad behavior. Hate that!

@CCoyote: The problem with trying to make people happy in a service industry is that while most people are honestly with it, some people do take purposeful advantage of it, and it's only the ones that are bad at hiding it that you notice/hear about.

@CCoyote: @CCoyote: luckily I had competent managers who didn’t give him the refund