@bipface: they might not have been cooked long enough or not had enough sugar since you want waffles to caramelize which pancakes do not do..... well you can get them to do that but you would burn them. Adding more butter/fat can also make them crispier :)

Odisaodi said:
@bipface: they might not have been cooked long enough or not had enough sugar since you want waffles to caramelize which pancakes do not do..... well you can get them to do that but you would burn them. Adding more butter/fat can also make them crispier :)

U can also turn the heat higher when cooking to make the outside crispy while the inside stays softer an fluffy or decrease heat to cook more thoughoghly. Also too much water can make them spongey instead of fluffy.

Or u can just hire famous internet chef @TheHuskeyK9 .dudes amazing

Odisaodi said:
they might not have been cooked long enough or not had enough sugar …

i'll relay your suggestions to the manufacturer