~Originally posted by Hudson
Requested feature overview description.
A "ticket claim" feature to indicate that an admin is looking into the ticket without giving users more mail by putting it on Under Investigation.
Why would it be useful?
This way it won't happen that two or more admins work on the same ticket and as result create duplicate DMails, records or bans plus all the extra DMails both the submitter of the ticket and the accused receive.
What part(s) of the site page(s) are affected?
Ticket/Claiming
Kira comment: Claim feature has been accepted. Has issue #564.
Updated by KiraNoot