So, I've noticed that after having my password reset, I no longer receive a dmail after a ticket I've submitted has been investigated. Is there a reason for that, or is it up to the admin who investigated it whether or not to send a message?

Those are automated and should always be send, so you not getting sounds like a bug.

Can you give more details and try reporting yourself as a test ticket to see if the same thing happens?

I will inform our dev team about this :)

Your email address is invalid (contains a comma that isn't enclosed by quotation marks), so the dmail is bombing out when trying to send notification. We'll work on making this process more robust (specifically, it shouldn't fail to send the dmail when it fails on the email notification), but until then, you should be able to fix this issue for yourself by changing your email to a valid address or by removing the email altogether.

spight said:
Your email address is invalid (contains a comma that isn't enclosed by quotation marks), so the dmail is bombing out when trying to send notification. We'll work on making this process more robust (specifically, it shouldn't fail to send the dmail when it fails on the email notification), but until then, you should be able to fix this issue for yourself by changing your email to a valid address or by removing the email altogether.

I hit the comma by mistake. I hate this keyboard sometimes. I fixed it, so it should work now.

Oh, I just remembered! In regards to email notifications. When a ticket status is changed, the notification is sent as an exact copy from the one we see here, so the link in it points to "ticket/1234" leading to www.ticket.com/1234 (1234 being the ticket ID)...

I've been meaning to report this but kept forgetting about :T

spight said:
Your email address is invalid (contains a comma that isn't enclosed by quotation marks), so the dmail is bombing out when trying to send notification. We'll work on making this process more robust (specifically, it shouldn't fail to send the dmail when it fails on the email notification), but until then, you should be able to fix this issue for yourself by changing your email to a valid address or by removing the email altogether.

This is the first time I've ever seen you post something

TheHuskyK9 said:
This is the first time I've ever seen you post something

I've posted a couple of other times in the bug reports thread.

spight said:
I've posted a couple of other times in the bug reports thread.

Ah....'sup

TheHuskyK9 said:
Ah....'sup

Yeah.. Hi there. I like your uh... tophat.

spight said:
Yeah.. Hi there. I like your uh... tophat.

HE EXISTS.

123easy said:
HE EXISTS.

IT'S ALIVE!!!!

123easy said:
HE EXISTS.

Xch3l said:
IT'S ALIVE!!!!

BEWARE.... HE LIVES

spight said:
Yeah.. Hi there. I like your uh... tophat.

Ask him about his big cane.

NotMeNotYou said:
Ask him about his big cane.

It's not a cane. It's a giant horse dong.

NotMeNotYou said:
Ask him about his big cane.

big cane in pooper

spight said:
Yeah.. Hi there. I like your uh... tophat.

Thank you. I like your...name and avatar

NotMeNotYou said:
Ask him about his big cane.

Heh heh

Patchi said:
It's not a cane. It's a giant horse dong.

HEH HEH

TheHuskyK9 said:
HEH HEH

oh my! #^.^#

Well now :3

Theclarinetist said:
big cane in pooper

Good thing we got the thread back on track.